Support

How can we help?

Frequently asked questions
I tried to set my password. Unfortunately, it did not work.
I did not receive an email during registration.
My ID/my passport is not recognised correctly.
Where can I find my social security number?
The message "ZAS and ID do not match." appears.
"Error" or any other error message appears.
I have a new mobile number/email address. How can I update my existing information in ePlix?
Document photo capture - HEIC format not accepted
General
What do we mean by automatic rebalancing and when is this carried out?
What costs are incurred in the individual investment strategy for transactions?
What is the minimum investment amount for which my transactions will be executed?
Do I receive receipts or statements in paper form?
I only want an account solution at the beginning, how do I have to proceed?
What costs are incurred when investing in a Tellco Classic Strategy Fund?
Which investment strategies can I choose?
I tried to update my Tellco investment strategy, and it did not work.
Are there additional costs for theme funds?
Which method of calculating the return is used?
How long does it take for my securities order to be processed?
Is it possible to delete a securities order after the strategy change?
How can I adjust my investment strategy?
How do I have to proceed in case of a payout?
How does Tellco deal with social and environmental aspects when making investment decisions?
Pillar 3a
Why should I open a 3a account with ePlix?
Can I open more than one 3a account?
Do I have to pay tax on my 3a account?
When can I withdraw my 3a assets?
Who is allowed to open a 3a account?
What is the maximum amount that can be deposited in 2022?
Vested benefits accounts
Why should I open a vested benefits account?
Why should I open a vested benefits account with ePlix?
Can I open several vested benefits accounts at once?
Do I need to pay tax on my vested benefits assets?
Can I make voluntary contributions to the vested benefits account?
I found a job again. Am I required to transfer my vested benefits account to my new employer's pension fund?
When can I withdraw my vested benefits?
Can I easily transfer my existing vested benefits balance to ePlix?
Can I invest 100% in shares?

More questions?

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Hinterbergstrasse 11, 6330 Cham